Bum (n.)

-a slang term for a homeless person, or a "forgotten man.", One who is devoted to a particular activity or milieu..

 

Author

“I told myself spreading news was part of a traveller’s nature, but if I was being completely honest, I was just like everybody else: shit-scared of the great unknown. Desperate to take a little piece of home with me.”

     

March 2009
M T W T F S S
    Apr »
 1
2345678
9101112131415
16171819202122
23242526272829
3031  

the Bum on FB

Monthly Archives

Message Board

Your Entertainment Source:

all about information about entertainmnet

http://www.thetwilightsong.com/

otomotif:

otomotif

mobil baru:

mobil baru

Wealth Investment Solutions:

information about Wealth Management, Wealth Planning, Wealth Advice, Investing Money, Asset Management

www.crbwealth.com

Rangkaian Bunga:

Florist diMedan,Thank !

Music For Live:

All informations about music gentre

http://www.chrissundive.com/

info solo:

blog wallking..

solo magazine:

info solo
http://solomagz.com/info-solo-on-first-page-solomagz-com.html

muhammadiyah university
http://solomagz.com/muhammadiyah-university-of-surakarta.html

keraton surakarta
http://solomagz.com/keraton-surakarta-hadiningrat.html

sony ebook
http://solomagz.com/sony-ebook-reader-released-august-2011.html

5 signs love other
http://solomagz.com/5-signs-you-and-him-love-each-other.html

ideal wife
http://solomagz.com/why-ideally-wifes-should-be-more-slim-than-husband.html

beautiful without make
http://solomagz.com/beautiful-without-makeupis-located-on-a-beautiful-skin.html

google +
http://solomagz.com/google.html

Home business:

Ideas For Small Businesses From Home

Rangkaian Bunga diMedan:

Florist From Medan Hai !

Pc Gaming Blogs:

http://www.deadzone-radio.com/

Pc gaming blogs

Internet Business:

http://www.freeonlinebisnis.com/

Learn and choosing Which Online Business Opportunity Should you Choose

Entertainment Centre:

http://www.blackbirdsongs.com/
Entertainment center for your life

Your Online Business:

http://www.blaze-net.com/

Informations about how to up your online business

Healthy Eating:

http://www.jenyrestaurant.com/
Healthy Eating

Lawn Mowing Business:

http://www.besthitman.info/
Lawn Mowing Business

Plus Size Fashions:

Plus Size Fashions
http://girl-66.net/

Income best Apartements:

Income best Apartements
http://www.crescentridgeapartmenthomes.com/

Internet Marketing Tools:

Internet Marketing Tools
http://www.gencayguzel.com/

Internet Marketing Tools:

Internet Marketing Tools
http://www.gencayguzel.com/

Leave a message ▼

Subscribe

Technorati
Bloglines

    

Sponsors

e-referrer

We all travel hundred of miles just to watch TV and check in to somewhere with all the comforts of home, and you gotta ask yourself, what is the point of that?

ZestAir a Horrible Airline??

March 17, 2009

 

 

What the hell? I ‘d book my flight to Caticlan this May with Zestair. After I read some of the reviews/comment, i got scared of flying with Zestair. Delayed flights, poor customer services, roaches, “tumutulong aircon” and other “worst case scenerios” is just a few of what i’ve read. Now I ‘m  thinking about flying with Zestair. Good thing I only booked one way flight. Maybe I’ll fly with Cebu Pacific in return to Manila. Good luck to me!.

 

 Here are some of the comments:

 

Tourism, according to Senator Dick Gordon, has one of the bright prospects for the Philippines in the face of what appears as bleak prospects for 2009 because of the continuing international financial crisis.

However, there are many issues that the Tourism Department and other regulatory agencies would have to address for tourism, especially domestic tourism, to achieve its full potentials.

Take for example the experience of Marge S. Polintan when she and 16 other passengers took a Zest Air a.k.a. Asian Spirit flight from Boracay last Nov. 24.

The series of letters that Marge and her fellow passenger Josefina S. Cristobal has sent to Zest Air/Asian Spirit as well as to their friends is one of the hot items on the Internet next to blogs on the “Alabang Boys” and the “Valley Golf brawl.”

Their account of the poor service and unsanitary condition of the Zest Air/Asian Spirit plane is very discouraging for those who want fly the smaller airlines which, unfortunately, are the only ones serving many of the country’s airports.

Marge’s letter to Customer Relations of Zest Air said:

We are a party of 17 [15 adults and two minors] who all took the Manila-Caticlan on Nov. 22 and returned to Manila on Nov. 24 via Kalibo-Manila when our return flight was diverted from Caticlan to Kalibo.

“We checked in, all 17 of us, at Caticlan about 4:10 p.m. only to be told that we had to motor to Kalibo as our flight was diverted. When we asked why, we were given the most stupid reasons that only a moron can accept. Your Mr. Rodel Urguelles informed us that the plane could not take off as sunset was at 5:20. (1) Our flight was supposed to leave at 5 p.m. so clearly we would have been up in the sky when sunset was supposedly setting in. (2) Another stupid reason given to us was that the Caticlan airport had no runway lights making it impossible for us to take off!!! Why in heaven’s sake do you schedule later afternoon flights knowing that the Caticlan airport is not fitted with lights [I seriously doubt if this is true]. (3) We also asked why we were not contacted to let us know that they were moving our flight earlier. They were able to contact us before we left Manila that our departure was moved to an earlier time. (4) We informed your Mr. Urguelles that we had a pregnant lady in our party and were concerned about the long trip from Caticlan to Kalibo. We were asking for a guarantee that should she suffer a miscarriage, the airline will be made answerable for it. Of course he could not give any guarantee. Having no choice we took the risk and motored to Kalibo for a good one hour. Upon reaching Kalibo, we found out that two other Zest Air flights were likewise diverted. We were made to wait some more as the planes coming from Manila were delayed. I surmised that this was the main reason why our flight were moved from Caticlan to Kalibo.

“We were finally herded to an airplane for our flight to Manila. With grumbling stomachs and exhausted from the trip from Caticlan, we had to make our way inside the airplane in total darkness. When we asked the flight attendant why there were no cabin lights, we got another STUPID response and were informed that they were conserving energy and therefore we have to grope for our seats in darkness without any airconditioning. Madilim na, mainit pa!!!!!! What would have been a one-hour flight seemed like an eternity as it took us about an hour and a half to reach Manila in darkness.

“Having undergone through all these nerve-wracking experience, what was more irritating apart from the stupidity of your staff is the fact that they did not even offer any apology for the inconvenience we were experiencing. I think that you should go back to school and take course on basics of good manners, effective management and people skills. Your staff is sorely lacking in all of these!”

Another passenger on that flight, Josefina S. Cristobal, also wrote Zest Air Customer Relations and she has an even more horrible story to tell:

“Customer Relations,

“Your airline just sucks! I am 54 years old and had the most horrible flight in my entire life in your airline! I am well traveled and never in my trips have encountered such rudeness and heard such unreasonable answers. I have told your ground staff that I am not fit to travel long trips since I have a bad back having diagnosed with slip disc and severe scoliosis, but for whatever reason, we had to take a long trip by bus to Kalibo, Aklan when what we agreed upon when we bought tickets was for your airline to shuttle us to Manila-Caticlan, Caticlan-Manila. You did not even have the decency to inform us that it is impossible to fly to Caticlan when sunset sets in. We felt so cheated and no amount of reasoning or explanation can justify this very bad act. We paid you up to the last centavo you charged us and we expected good service. But what we all got from this very tiring trip was a mere Jollibee spaghetti and bottled water. We were 17 in all and got only 16 packs.

“The other thing was that when we were already inside the pitch black plane, [we had to crawl to our seats since the pilots won’t turn on the lights to conserve energy] they did not even have flashlights. We were all so dead tired from the long trip and was already getting sleepy when one of our foreigner companions shouted at the top of her voice since small cockroaches started crawling on us. Oh, it was plenty. How unsanitary could you guys get? It just clearly shows that you don’t clean your airplanes. It had this awful smell once you board the plane so no wonder there were cockroaches. Almost all of us had to grab the newspapers tucked on the seats to kill the cockroaches as much as we could. No amount of apology could justify all this harrowing experience. Rest assured that this will be the first and last flight with your airline and we will tell our friends and family about this experience with Zest Air, the lousiest airline company ever.”

One would think that after receiving these nasty letters, the management of Zest Air/Air Spirit would go out of its way to apologize and placate their angry passengers. All Marge Polintan, Josefina Cristobal and company got was a short letter from Zest Air Customer Relations which read:

“Mam (sic)

“I apologize for the inconvenience and have noted your concerns and complaints, the old planes will be grounded and 5 new planes will be in placed (sic).”

After reading the letters there are some things that the disgruntled Zest Air passengers should understand:

1. Zest Air did not want to put on the lights so you would not see the cockroaches;

2. You should be thankful that the airline was thoughtful enough to provide newspapers in case that you see the small crawling cockroaches despite the darkness;

3. Why do you expect intelligent answers from what you describe as very stupid people.

Levity aside, Tourism Secretary Ace Durano should look at the operations of Zest Air/Air Spirit and see what corrective measures his department can make to correct the airlines’ abominable service.

Durano has been trying to promote Philippine tourism but stories like those from the passengers of the Nov. 24 Zest Air flight negates all his efforts.

He should remember the communications principle that the fastest way to kill a bad product is to promote it.

-from : http://www.manilastandardtoday.com/?page=alvinCapino_jan9_2009

————————————

And here are  some of the comments of other threads:

Sui_Generis:
Quote from: mama squeak! on December 05, 2008, 12:46:35 PM

Zest Air is now owned by the owner of Zesto juice drinks hence the name Zest Air. So expect Zesto products if ever they serve anything on board their flights.

 :)

moonstar_004:
forgot to update here.

on our last trip to caticlan, they served only drinks. you have a choice of either juice(zesto), or water.

our departure time from manila was 6:30 am. we arrived at the airport before 5am. since we were early, and the 5:10 flight wasn’t full, they accommodated us on that flight, so we didn’t have to spend more than an hour in the airport. :)

on our way back naman, we were supposed to leave caticlan airport at 2:10 pm. again, we were early, so we were able to get on the 1:30 pm flight.

everything was ok. the flights(going and coming back) were uneventful. i think they are using newer planes na. i was able to ride on an older plane, asian spirit din, year 2006, so i know the difference. wala na rin ‘mist’ because of the aircon, or leaking aircon.

everything was great. :)

xtine:
Just got this from my previous post:

ASIAN SPIRIT - Its nearing our coron trip and yet i had an instinct of confirming our flight (which we don’t normally do with other airlines) for the fear of being bumped off again.  True enough, they removed their monday flights, pero confirmed sya sa e-ticket namin ng friend ko.  ME AND MY FRIEND NEVER RECEIVED ANY CALLS FROM THEM ADVISING US THAT THE MONDAY RETURN FLIGHT NO LONGER EXIST.  What’s more alarming is the fact that the next flight is after two days pa.  The thought of being stranded in coron for 2 days gives me the shivers.  Pano na ang trabaho ko?

PLEASE DON’T PATRONIZE ASIAN SPIRIT.  I see that they receive dozens of complaints pero they keep bumping off their flights without informing their passengers.  The only way is for their business to suffer, maybe by then they will see the light.

 xtine:
Already fooled by Asian Spirit twice already (I guess shame on me.  Can’t help but be fooled due to their very low prices). 

1st experience was during my trip in virac.  Return flight on sunday was confirmed based on the e-ticket.  Then without even advising us, they changed the flight to following day.  They didn’t even paid for the hotel and the food because they gave us this lousy excuse that I gave them the wrong number that’s why we were not informed (I was told that I gave 0918 when my cell starts @0917..ggrr!!)

Every booking I made with them, we always gets bumped off.  So for those blinded by the low price (such as myself.. he he he) just be sure to confirm your flight DAY BEFORE THE ACTUAL SCHEDULED FLIGHT.  Just to be able to prepare yourselves for plan B in case they will bump it off.  :)

xtine:
Add ko lang pala.  On our flight to Busuanga / Coron.  Tumutulo yung aircon kaya we changed seats.  Tapos doon sa nilipatan namin, tumutulo din.  Ha ha ha.  Para kang nakasakay sa Non aircon bus. :D

from : http://www.femalenetwork.com/girltalk/index.php?topic=193037.15;wap2

——————————-

 I don’t understand why they bothered to change names when their service still sucks big time.

Our flight to and from Caticlan got delayed without any valid reason given. I guess their flights getting delayed is nothing ordinary for them.

Our 3:30 pm flight to Caticlan was pushed back to 6 pm and we were advised that we will land at Kalibo. This was unacceptable so we opted to switch to Seair at the last minute. Our flight to Manila was still with Zest Air and it also got delayed for 1 hour and 30 minutes. A little commotion even happened when everyone was boarding since some passengers were assigned the same seat numbers. Just great.

If you love yourself, don’t fly with Zest Air. The trouble you will experience is simply not worth it. Never again!

 ________

A free Zest-O everytime you fly! Haha.. 

 

 

Posted by secondthought at 7:52 pm | permalink

Previous Comments

gawd! im flying to bora using ZestAir this coming Sunday! yikes!

Posted by dak at March 25, 2009, 2:06 pm

really? me too. I have booked a flight to Bora thru Zestair this May. Well we have to experience Zestair ourselves to make a better comment on this Airline. Goodluck! and btw, I love to here your experiences with zestair. LOL!

Posted by secondthought at March 25, 2009, 2:31 pm

hi! we just had a similar experience… our return flight last March 2009 was diverted from caticlan to Kalibo…no food was served as promised by the airline…..and gosh the customer service is so horrible… the airline in general and their very very poor customer service really SUCKS. The airlines name should be changed to PEST Air…..a new pest flying in the air. Let’s all tell our friends not to patronize this horrible airline.

Posted by Arlene at April 22, 2009, 2:09 pm

in fairness to Zest Air… we had out trip to Bora just a week ago , May 10-13, ‘09… and it’s really okay, we havent encountered the ‘roaches and the ” tulo” … wala naman ganun!!lol!!!

sana naman pagbutihan pa ang quality service coz. cheap ang fair.. sayang naman kc pang - attract dn sa market….

Kudos to the staff and crew, management ng ZestAir!!!

mae

Posted by mae at May 19, 2009, 2:59 pm

Hey guys thanks for your comments…

Posted by secondthought at May 19, 2009, 6:17 pm

yeah i agree with u guys zest air is the worst airline ever including their staff!!

i bought a ticket here in puerto to manila pati ung anak ko na wala png two years old binayaran ko ng katulad ng binayaran ko sming magasawa
pagdating sa ariplane wlng upuan baby ask ko ngaun ung mga crew advise nila skin erefund ko daw kasi wala png two years old ung bata eh sabi skin sa palawan 1 year and 11 months lng daw ang walng bayad
so sabi nila iinsist ko daw na free of charge pa ung baby ko dahil infant pa daw un
eh ilang araw nlng magtwo years old na ung baby ko sabi nila kahit na daw,..at kahit bukas pa ang birthday basta wla pang two years old ung baby wala daw bayad
so pagbalik nmin ng puerto nirerefund ko ung ticket nya as usual kung ano ung unang sinabi skin nung ticketing agent un din ang sinabi nya so wla akong choice ayaw nmn nila erefund katwiran nila mga taga manila daw ung nagsabi skin so sabi ko iba iba pla ang zest air…….
hay sakit sa ulo!!!!
puro palpak!!

Posted by chryzleen at July 16, 2009, 8:54 pm

I hate hate HATE ZESTAIR and here’s why.

I made a booking via ZestAir’s website last JUNE 20 for a DAVAO - CEBU - DAVAO flight for 9 passengers departing August 22, 2009. ZestAir’s website is a bit weird. If you enter more than 1 passenger, it will give you a higher class/fare. So I booked us each separately — meaning 9 Record Locators, 9 different transactions, 9 different e-tickets, to avail of the lowest possible fares.

My credit card statement came, and BEHOLD. I was charged 10 transactions. This is the beginning of my ZESTAIR TORMENT. I called their customer care center and they put me on hold COUNTLESS TIMES, and long enough for the machine to cut me off. Which meant I had to call again LONG DISTANCE, talk to ANOTHER CUSTOMER SERVICE REPRESENTATIVE.

Some time last July, Cebu Pacific had a promo, and 3 of our companions cancelled their bookings with Zest to transfer to CebPac. So now I’m left with 7 charged (and paid for) bookings — with only 6 passengers.

I still haven’t gotten feedback regarding this. Until last SATURDAY, AUGUST 8, 2009 — or so I thought. ZESTAIR called me, but not to inform me that they found the double charge. No. They called me, 14 days from my flight, to inform me that OUR FLIGHTS ARE CANCELLED.

“Sorry Ma’am, all flights are cancelled until October. We can either refund your ticket or rebook your flight to October.” That was all I got.

I demanded to speak with a supervisor because I would not accept that they simply give me a REFUND for the cancellation. Of course, this is an immense hassle for us. It is NOT my problem that they cancel our flight. It SHOULD NOT be my problem and expense to book another flight.

ZESTAIR only has one DVO - CEBU - DVO flight daily. So when I spoke with the customer service agent that afternoon, her other alternative was that we fly DAVAO - MANILA - CEBU. Ano sila, hilo? Was I supposed to thank them for that offer?! That offer is ridiculous because the DVO - MNL flight departs at 4AM and the MNL - CEB flight departs at 8AM. *Cheers Zestair! you are the best in taking care of customers!* We get a cancelled flight, and in return you offer us a tour of LUZON, VISAYAS, AND MINDANAO in 6 Hours! Take note that we have to be in the airport 2 hours before our flight, so the entire “tour” will last 8 hours! You should promote this!!! NOT.

I asked to speak with whoever has the authority to fix my problem. And today I got a call from their manager/supervisor, some Jocelyn Tolentino, who offered me 3 alternatives:
* A Refund ( of P980 each! *woah I’m rich!!!*)
* DVO-MNL-CEBU flight (PILIPINAS in 8 hours, san ka pa?)
* Rebooking our flight to OCTOBER. (I forgot to ask if this was free of charge though. harhar)

She also mentioned that there is nothing they can do because company policy says they cannot transfer us to another airline. Because their management is incredibly generous (this is nothing but sarcasm, of course) they also booked us via Cebu Pacific (everyone, kindly give them a round of applause) and making us pay for it.

Who wouldn’t be a disgruntled customer?! To those who know me, you know that I have travelled A LOT. This had been, by far, my worst airline experience. I don’t know why I even bothered to make a booking via this airline.

Now, let me ask you, is there any establishment out there who can beat this kind of service? Would you like to fly on an airline who treats customers this way?! I don’t think so. Tell your friends.

Eden Siason

Posted by eden at August 11, 2009, 4:28 pm

me too id try also to fly with zest air it was terrible that flight was from bora to manila i rode ona ma60 itzz ver terible,,but when i go to tacloban the fligt was very peaceful i think the problems of zestair is in theire planes…

Posted by ryle at October 30, 2009, 4:34 pm

yes, it is horrible… validated with my personal experience with zest air…

http://love2speak.blogspot.com/2010/01/zest-air-manila-singapore-service-is.html

Posted by Certified Lakwatsera at February 21, 2010, 10:47 pm

hi, i’ve never had a problem w/ zest air at all. in fact, i prefer travelling w/ them than all the other airlines. Maybe it’s bec manila - cebu flights use the bigger planes.

Posted by chiqui at February 25, 2010, 2:59 am

moral lesson to all these:

DON’T BE DECEIVE BY THEIR LOWER PRICE RATE!!! JUST GO FOR EITHER PAL AIRLINES OR CEBU PACIFIC WHERE WE ARE ALL ASSURED ON HOW THEY WILL TREAT THEIR PASSENGERS.

ZESTAIR SUCKS!!! AND THAT’S A FACT!

Posted by b at April 6, 2010, 12:21 pm

I came across this blog while searching for Zest Air. My question is basically a simple one: why do people demand 5-star treatment but insist on paying 2-star rates???!!! This really befuddles me while reading through the whole blog comment list. You want quality flights,you have to pay for it. In the first place, Zest Air’s precursor, Asian Spirit, didn’t have a good track record in the first place. Okay, so flight delays and not so clean planes are not acceptable perhaps… but what can you expect from the 1) price you pay and 2) track record of the company. I think the problem is not the overall low quality across the board but the inconsistency of the quality.

But this brings me back to my first point: Don’t whine that you don’t have crisp tablecloth when you eat at your neighborhood carenderia.

Posted by W at June 7, 2010, 2:24 pm

I’ve heard so many things about boracay. And i believed that this place will be perfectly for relaxing…

Tanya Gemarin

Posted by Boracay Hotels at September 2, 2010, 10:44 am

I would like to file a complain about the worst experience we had Last September 18. We were schedule for a flight to manila 10:15 for flight 381. We had that booked around 1 month ahead if I can remember. We arrived in the airport 9:00am in the morning and we were just told right away that the flight 381 was cancelled !!! They didn’t even bother to inform us or call us a day before so we can book another flight!!!!! Yes, they gave us refund amounting 1300 but we spend 5900 to get another flight from cebu pacific! good thing they gave us very satisfactory service!They told us they will book us for their evening flight. We cant afford to wait for that long, we cant afford to mess vacation because you cancelled our flight. They didn’t even gave us a proper explanation why it was cancelled. They ruined our vacation!!! Our budget was totally affected!!!! Too bad they didn’t even book us to another airline . It’s our first time to ride Zest Air hoping we can get good service but we are totally wrong . Riding Zest Air in going to cebu was our last option and probably our last time if we can get any feedback and compensation for our troubles and inconveniences and unsatisfactory service we had!

Posted by methusela chavez at September 28, 2010, 11:26 am

Let me share my own sentiments too as a passenger in Zest Air last January 7, 2010 . I came from Saudi Arabia and I’m really exhausted from 15 hours flight and holding my ticket sold by my friend there in saudi since it’s cheap and she changed from Cebu to zest air and I don’t have any option and I want to have a ticket instantly so no hassles going back to my place in Davao City after 2 years and eager to come home, when I reach the terminal airport they decline my ticket since they said based on their dysfunctional computer that it was not yet paid so they did not give me any option and they let other customers to come in. So what I did I brought another new ticket worth 4000 plus instantly. And I’m asking why they rendered a poor service and not given a consideration or option about my case and I was started making some scandal since they show stupid response so the case was solved and I let myself to calm. I thought it was finally okay when I’m in the plane they started turn off the lights and the aircon dripping and It seems that all the parts of the plane started to break. And all I can say is they really have a poor service included the staff no proper conduct about customer’s relation and your money is not worthy for them.

Posted by xtine at October 17, 2010, 11:56 pm

Everyone taking Zestair should be warned about their penalties with regards their booking policies. I re-booked my flight from Cebu back to Manila by phone and was told that I would pay only P674 pesos. When I got to the airport, not only was my flight NOT re-booked, Stupid Zestair was asking for P2000 in penalties just to re-book my flight! Worse, the dumb zestair lady could not explain to me why they were charging an additional P2000 pesos which made me fuming mad! What the heck! I had no choice but to cough up this unexplained fees just to get on the next flight.
I swear I will neve take another Zestair flight!

Posted by dr.jkas at November 29, 2010, 3:06 am

i also would like to share my very bad experience with zest air,im really looking for this kind of blog talking about zest air customer complaints,coz i really want to burst out my anger,i even emailed them but it seems to be that there was no immediate response,i think they are really neglecting thier customer requests/complaints…!! i’ve onced read a blog about thier customer who arrived 30 minutes before the flight and was treated very nicely and bla bla bla… but same situation with that blogger,it was december 24,me and my family arrived 45 minutes before the flight we we’re really begging and that time the passengers are still boarding we we’re also still there when they announced the last call for zest air boarding passengers,again we apologized and beg and hoping since it was christmas then, but there was really no hope,we could be on that flight if they really want to or should i say if they only have a “good customer relation”.. but they we’re numb,thier personnels sucks,zest air customer service is such a disaster…!!! i use to travel a lot and that was the very 1st time i was treated with “my family before christmas..!!” untill now im still pissed off…!!

Posted by geraldine at January 3, 2011, 3:57 pm

I have encountered bad experiences also from my flight from Manila to Boracay. When we first check in, the crew/ground staff ask us if we want to tarnsfer to an earlier flight, edi sabi ko OO with excitement pa. then dumating na yung oras na dapat maaga kami pero delayed din ng 1 hour so balik kami sa original na flight sked namin. Ok so original na flight sked na namin dapat kaso delayed na naman….. nag expect lang kami na mapapaaga at pinaasa lang wala rin naman pala..

Nothing worst happens after that except sa isang masungit na nakasimanot na stewardess nila nung nasa ere na kami.

Yun delayed flight expected ko na yun sa mga local airlines natin so di na ako na disappoint masyado.

Posted by secondthought at January 12, 2011, 4:44 am

it was nice to hear that, those were only the discomforts you have encountered with the airline. After all the travels that I have made, I am glad I wasn’t able to even stepped into their cabin. Booking pa lang sablay na sila sakin. I have posted my experience on the web too. http://love2speak.blogspot.com/2010/01/zest-air-manila-singapore-service-is.html

Better to book next time to CebuPac or AirPhil. As for me, no more Zest Air.

Posted by girl under the sun at February 7, 2011, 9:16 pm

it was nice to hear that, those were only the discomforts you have encountered with the airline. After all the travels that I have made, I am glad I wasn’t able to even stepped into their cabin. Booking pa lang sablay na sila sakin. I have posted my experience on the web too. http://love2speak.blogspot.com/2010/01/zest-air-manila-singapore-service-is.html

Better to book next time to CebuPac or AirPhil. As for me, no more Zest Air. :|

Posted by girl under the sun at February 7, 2011, 9:16 pm

horrible shit! ITS WORSE THAN ADOLF HITLER!

Posted by fucking A at February 10, 2011, 3:16 pm

hahaha… mukhang marami talagang badtrip sa zestair.. tsk tsk…

Posted by secondthought at February 10, 2011, 5:41 pm

bwisit n zestair..just came from bora, we were late because of the traffic at gawa ng long lines kc holy week…the plane is still there at delayed nman ang flights nila pero they didnt allow us to board. they want us to pay charges and no show fees without offering us any alternative..so ang worst, balewala n ang tiket and no refund will be issued kahit n anung amount.our ticket is not a promo….fuck zestair!!!we will never fly with you guys again!!!

Posted by gilbert santos at April 28, 2011, 3:45 am

just want to add negative comment about zest air, i had this really bad experience about their online booking facility, BEWARE… 2 of our transactions were not issued etickets or confirmation or anything… then after several emails and phone calls, they said there’s no error and the tickets were issued the same day! b.s.! That is not true, they have this system error and tell me on the screen that they can’t verified the card I used, but still we got charged, i’ve asked some of my friends, they said they have same experience way back, and almost a year now, their money is not yet returned…
sorry for me, and sorry for anyone who has been a victim of their system error.

Posted by Jurdan at May 16, 2011, 12:31 pm

Took ZestAir MNL-BUSUANGA May 28, 940am. Flight was put on hold due to bad weather somewhere between MNL and BUSUANGA. While all Air Phil, SeaAir, and AirPhil flights are already zipping out to their destinations, we the poor ZestAir passengers have to endure waiting in the terminal for 4 1/2 hours (we were already there at 740am). The only explanation they can give is that their plane is so small that it will not stand the bad weather.

Flight back to MNL, May 30, 1pm. Notice was posted “ZestAir flight delayed due to aircraft maintenance”. ZestAir counter personnel told us that the plane is now boarding at Kalibo and will arrive in an hour (2pm). Seems like it’s a Kalibo-Busuanga flight. BUT NO, by 2pm we asked about the flight. They told us that the plane is now in Manila and it’s not boarding yet due to bad weather. BAD WEATHER??!!!!! It’s so hot and sunny, even in Manila when I called my friend that instant! They already lied about the time of flight and still they have the gall to lie about the weather! Worse, the staff wasn’t apologetic at all. A woman was already loudly complaining but the supervisor just showed some rude gestures to her. We foreigners (there were at least 10 of us) can’t do anything but just sit back and grumble. We mused that in the near future ZestAir company will go down with the kind of service they have.

Plane arrived at 4pm. As I set foot on the tarmac, I vowed never to waste my money on ZestAir. The company should stick to selling Zesto.

Spread the word!

Posted by Bobby at May 31, 2011, 7:01 pm

All comments are moderated. Your comments will not appear here unless approved by the blog owner. Thank you.

Add a comment